modern organic living

amenity policies

Domestic Shipping

We offer free UPS Ground shipping for all online orders over $100*. Our handling fee is $4.

All orders placed under $100 will be charged at real-time UPS Ground service rate. This rate is based on weight and size.

We make every effort to process your order as quickly as possible, but please allow 1-2 weeks to ship. Once your order has been shipped, tracking information will be sent to your email address.

UPS Ground averages four business days in transit, but arrival dates are not guaranteed and are significantly slower in November and December.

For expedited shipping, please contact us:
contact@amenityhome.com
213 624-7309

*except furniture. all furniture is shipped separately.

International Shipping

For our Canadian and Mexican neighbors we extend our policy of free shipping on all orders over $100* **.

For destinations beyond North America, we offer a $25 flat shipping rate on orders over $100*

*Free shipping offer cannot be combined with any other offer or promotion.
**Excludes furniture. All furniture is shipped separately.

Our handling fee is $4.
Shipping is via USPS. We make every effort to process your order as quickly as possible, but please allow 1-2 weeks to ship. Once your order has been shipped, tracking information will be sent to your email address.
USPS Priority Mail International averages 1-3 weeks in transit.
Please note; all duties, taxes and entrance fees are the sole responsibility of the recipient.

All orders placed under $100 or using a promotional code, will be charged at real-time US postal service rate. This rate is based on weight and size.

Returns

We're happy to refund or exchange any authorized return– except custom or sale items– that has not been used or washed and is still in the same mint condition as when sent.

All Returns/Exchanges are subject to a $10.00 restocking fee.

Contact us within fourteen days of receipt of your order to tell us the item[s] you would like to return and the reason. Please allow 1-2 weeks to process your return after we receive it.

Unauthorized returns will not be accepted.

Your return must be accompanied by your original receipt. We recommend sending returns by FedEx, UPS or registered mail with signature confirmation, as we cannot be held responsible for packages lost in transit.

There are no returns on custom or sale items. We will be glad to send you swatches to ensure you will be satisfied with your purchase.

Ship returns to:

Amenity
c/o RETURNS
453 South Spring Street
Suite 839
Los Angeles, CA 90013

Returns on orders placed through other retailers can only be authorized through those retailers.

Backorders

Because Amenity uses only local manufacturers, inventory can fluctuate.

If an item you order is out of stock, you will be notified immediately of its status and when we expect the item back in stock. You have the option of holding, changing or canceling your order.

Payment

We accept the following credit cards:

Visa
Mastercard
American Express

Privacy Policy

Our site is GEO Trust secured and every transaction is encrypted during transmission. Your off-line information is also protected and accessible only to authorized personnel. We value your purchase and protecting your personal information is extremely important to us. At no time is your private information shared or sold to any other company for any reason.

Contact Us

We are happy to help you with your order or any questions you might have about our products. We are here to help! Please do not hesitate to call or email our studio:

contact@amenityhome.com
phone: 213 624-7309

Copyright

Amenity, Amenity Home and amenityhome.com are all properties of Amenity Inc. All images, graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Amenity Inc.

Copyright ©2009 Amenity, Inc.
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